More and more companies, even large hotels tend to deal with major system intrusions on a daily basis. The Romantik Seehotel Jaegerwirt, a very large 4-star hotel which is more than 111 years old is one of the most coveted hotels in the Alps and, as you can imagine, it brings in front some great new technologies.
They recently added a system that allows you to enter the hotel rooms via keycards. Obviously, since a lot of guests have to pay more than $300 per night, they expect the very best security. But recently, they saw that their key cards are not working, and the reservation system for the hotel was not working either.
Apparently, both the software and key lock system were hacked and the worst part is that the hackers infected them with malware. The downside is that the hotel did not pay the ransom, so they were locked out of their system. It’s a rather bad situation but one that didn’t have any exit. In fact, the situation was so demanding and challenging that there was no other option other than accept the demand.
It seems that the attack was very harsh for the hotel mainly because they were packed with people at the time and they had no other choice. There were some previous attacks. However they did happen at precise times. They tend to appear at those times when the hotel is either performing a new software or hardware installation or when the Romantik Seehotel Jaegerwirt Hotel is full of people.
At this point, it seems that the computers which were targeted here were crucial for the hotel as they are focused on the proper functioning of the door lock system. Another thing to note is that the manager said that the hotel was booked with 180+ guests at the time and no insurance or police help was available. They had to pay $1600 to the hackers; then the hotel regained control over the system.
The challenging thing for this hotel is maintaining the security they have, especially when restoration after this type of attacks does not come cheap. On the contrary, it can be very expensive, and that clearly shows how much of an impact just a single ransomware attack can have. The lesson here is rather simple, if you want to get the very best results, you have to invest in a stellar security system. Otherwise, even a large hotel like the Romantik Seehotel Jaegerwirt can have security issues!